Welcome to ARANG Clothing’s FAQ section. We’ve compiled answers to common questions about our products, shipping, returns, and more to provide you with a seamless shopping experience.

About ARANG Clothing

What is ARANG Clothing’s style?
ARANG offers contemporary comfort with effortless elegance. Our collections feature carefully curated wardrobe essentials including dresses, knitwear, outerwear, and more, designed for fashion-forward women who appreciate quality and style.
Where is ARANG Clothing based?
We’re proudly based in Portland, US, where our team personally checks every order to maintain our high quality standards before shipping worldwide.

Product Questions

What types of clothing does ARANG offer?
Our collections include:
  • Dresses
  • Footwear
  • Jeans & Trousers
  • Knitwear & Sweats
  • Outerwear
  • Shorts
  • Skirts
  • Tops
How do I choose the right size?
Each product page includes detailed size charts. We recommend measuring yourself and comparing with our measurements for the best fit. If you’re between sizes, we suggest sizing up for comfort.

Shipping & Delivery

Where does ARANG ship?
We ship worldwide except to some remote areas and parts of Asia (we’re working to expand our reach!). If you’re unsure about delivery to your location, please contact us at [email protected] before placing your order.
What shipping options are available?
We offer two shipping methods:
  • Standard Shipping ($12.95): Shipped via DHL or FedEx, delivered within 10-15 business days after dispatch with full tracking.
  • Free Shipping: For orders over $50, shipped via EMS with delivery within 15-25 business days after dispatch (basic tracking included).
How long does order processing take?
We commit to processing all orders within 1-2 business days. During peak seasons (like holidays), please allow additional time.
Can I track my order?
Yes! Standard shipping includes full tracking, while free shipping includes basic tracking. You’ll receive tracking information via email once your order is dispatched.

Returns & Exchanges

What is your return policy?
We want you to love every ARANG piece. If anything doesn’t meet your expectations, you have 15 days from delivery to initiate a return. Items must be unworn, unwashed, and in original condition with tags attached.
How do I initiate a return?
Please contact our customer care team at [email protected] within 15 days of receiving your order. Include your order number and details about the item(s) you wish to return.
Are return shipping costs covered?
Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product).

Payment & Account

What payment methods do you accept?
We accept:
  • Visa
  • MasterCard
  • JCB
  • PayPal
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information. We never store your full credit card details on our servers.
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account allows you to track orders, save your information for faster checkout, and receive updates about new collections.

Contact & Support

How can I contact customer service?
Our customer care team is available via email at [email protected]. We typically respond within 24-48 hours.
What is your physical address?
ARANG Clothing
4770 Melm Street
PORTLAND, US 14769

Didn’t find the answer you’re looking for? Feel free to reach out to our friendly customer service team at [email protected] — we’re happy to help!